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Nest app showing orange at all times

Johninflamez
Community Member

‎05-12-2023 06:52 AM

Hello team,

Our Google Nest thermostat has been working perfectly for the past 3 years.

The issue started occurring for the past 2 days. Nest app shows that the thermostat is heating and is always in orange. However this is not the case as the heater is not actually on. Even when the AC is running, the thermostat in the app is orange.

We have tried uninstalling and reinstalling the nest app but the issue exists. Please help!

 

Model: Display-3.6

Backplate model: Backplate-5.4

Serial no.: 09AE01AF421906T3

Device ID: 6416660000E53E9D

Software: 6.2-27

Updated: May 4, 2022 10:01

Wi‑Fi MAC: 641666BA3293

MAC: 

IP: 192.168.2.28

Last contact: Just now

Battery: 3.92 volts

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3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

‎05-16-2023 09:55 AM

Hi Johninflamez,

 

Thanks for posting in the Google Nest Community forum. I appreciate the information you already provided. Removing your Nest Thermostat to the app might help. 

 

Let's give these steps a whirl:

 

  1. Remove your Nest Learning Thermostat to the Nest app.
  2. Uninstall and reinstall the app.
  3. Do an Account Connection reset in your thermostat.
    1. Go to Settings
    2. Turn the ring to look for Reset
    3. Choose Account Connection
  4. Reconnect your thermostat to your Network.
    1. Settings > Network
  5. Ready your Nest Thermostat Entry Key.
    1. Settings > Nest App > Entry Key
  6. Go to your Nest App on your phone.
  7. Choose add product and continue with the prompt (Choose continue without scanning and use the entry key instead).
  8. Monitor if the issue persists.

Keep me posted.

 

Best,

Jenelyn

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Johninflamez
Community Member
In response to Jenelyn_O

‎05-16-2023 05:58 PM

Hey Jenelyn,

Thank you so much for your response. The issue seemed to last for 2 days (when I initially posted). Thermostat is back to normal now and I did not have to perform the steps that you outlined. It shows the correct color (blue for AC and amber for heating) now.

If the issue recurs, I'll follow your steps and update this post.

Once again, thank you so much for your assistance!

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zoeuvre
Community Specialist
Community Specialist
In response to Johninflamez

‎05-17-2023 07:59 AM

Hi there, 
 

Happy to hear that! It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

All thanks for your help, Jenelyn. 
 

Cheers,

Zoe

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