Nest app won't let me login to add google home or send email to reset password

[Jonathan80]

Has anyone got any ideas how I can connect my nest thermostat to my google hone speaker? I've tried numerous times and get sent to the nest login, however it won't accept my password and does not send reset password emails...

[David_K]

Are you using the same account in both the Nest and Google Home apps?

Assuming your thermostat is already setup in the Nest app, can you see it in the Google Home app?

[Jonathan80]

Hi David, as far as I’m aware I’m using the same for both. The thermostat is up and running in the nest app but isn’t showing on the Google home app

[David_K]

If you create a new "home" in the Nest app, does that appear in the Google Home app?

[Jonathan80]

I’ve got it sorted now David, thank you for taking the time to offer your advice 

[David_K]

Glad to hear it. Would you mind sharing what fixed it?

[Jonathan80]

I managed to get through to the nest team chat, advised to reset and reinstall the thermostat which automatically added it to google home. Hope that makes sense 

[Markjosephp]

Hello there,

Thanks for your assistance here, @David_K. 

@Jonathan80, We're glad to hear the issue was fixed. Please let us know if you have any further questions or concerns otherwise, we'll lock the thread in 24 hours.

Regards,
Mark

[Mike1961c]

I had a similar issue, in that the google home app did not pick up the Nest Thermostat. I solved it by setting my Nest App to have it’s location in the same place as my speaker. In google home app in “Living Room” I have my speaker device. I changed the Nest app, under “Thermostat”, “About”, set “Where” to “Living room”, and it then appeared in google home.

[Markjosephp]

Hello Mike1961c

Wow! Thanks for posting and letting us know what you've done to have your concern rectified. I'll bet this step would help other users as well. So I'll lock this thread within 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark