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Nest.com/w5 message

Glgould
Community Member

I tried all the troubleshooting and it is not connecting.

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Glgould, 

 

Sorry to hear about what's going on with your thermostat but thanks for reaching out to the Google Nest Community. I want to take a closer look into this. 

 

A few questions — what specific Nest thermostat is this? Could you provide a photo of your thermostat display showing the code that you're getting? Also, when and where was this thermostat bought and what country are you in? If you could also provide a rundown of the steps you've tried, I'd appreciate it. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's your thermostat now? Still need help with it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba