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Nest 3ed gen doesn't see any Wi-Fi networks

WDF
Community Member

I have had the thermostat working with no issues for a while. About three weeks ago it disconnected from the nest and home app. Since then I have tried restarting first, with no luck, entering the SSID and WPA Key manually, and then resetting, It doesn't recognize any Wi-Fi signals at all. I do have other nest items in the house the work fine with my Wi-Fi. 

Please let me know how to proceed.

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey WDF, 

 

Thanks for reaching out and sorry for the delayed response. I also appreciate that you've tried these steps already. 

 

A few questions ― are you getting a specific message or code on your thermostat display or Nest app when attempting to reconnect your Nest thermostat to any Wi-Fi networks? Is this the new Nest Thermostat or the 3rd generation Nest Learning Thermostat? Also, how many Wi-Fi networks had you tried connecting it to?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's your thermostat now?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi there, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba