Nest display won't turn on

[dburnham]

My case number is 5-2430000039171.

When I picked up the thermostat after 2 hours of recharging, the display told me to reconnect it to the wall mount.  I did that, but the display is still not working.  I used the app to remove it from my account and twice tried to add it back again, but now every time I get as far as the requirement to put in a 7 digit entry key, I can't do that because the display is not working.   I also tried the scanning method for the QR code but my thermostat has no QR code, it just has the Nest logo in the center of the reverse side.

I have been waiting for a phone call for more than half an hour and the page says someone will call soon.  It's 1:45 AM and I don't know how much longer to wait.

@ links to members

[moralesvicente]

Hello dburnham, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear the Nest Learning Thermostat 2nd gen display is not turning on. It's a pleasure to be able to assist you.

I appreciate your time and effort in completing the troubleshooting steps described in the post. To continue addressing the situation, a member of our support team will be in touch by email to provide you with further information. 

Best regards, 

Daniel

[dburnham]

My HVAC technician discovered that the lower door panel on my furnace was slightly loose and that is the reason why the thermostat did not acquire an electrical signal.  The nest thermostat was not at fault.  Apparently, this would have affected any brand of thermostat.  Fastening 2 screws too 10 seconds and fixed the problem immediately 

[moralesvicente]

Hey dburnham, 

Thank you so much for keeping me updated. It’s great to hear your Nest Learning Thermostat 3rd gen is working fine as you expected. So if you have more questions or concerns, feel free to post in this forum.

Regards,

Daniel.