Nest doesn't work off base

[jonniharley]

Hi.

My new Google Nest System won't work when it's detached from the base and I get the message "To use the thermostat, attach the display to its base" Any ideas please

[CoolingWizard]

@jonniharley , no thermostat, when detached from its wall base, will work controlling your HVAC equipment.  This is why the more advanced smart thermostats have a mobile app to allow you to control your Thermostat.

What is the scenario in which you feel there is a a need to remove your thermostat from the wall plate?

If you consider that the wires that are attached to the wall plate are the wires that control your HVAC a system you need something to use those wires.   The wall plate allows the thermostat to connect to those wires and manage the HVAC system. 

AC Cooling Wizard

[David_K]

The thermostat isn't a portable device, the display must be attached to the base for you to be able to use it.

[Jenelyn_O]

Hi folks,

@jonniharley, thanks for reaching out. I hope you got the answer you're looking for. Please let us know if you still have questions in mind, as I'll be willing to assist you further.

You can visit this support article for your reference.

I appreciate the help, @CoolingWizard and @David_K.

Best,

Jenelyn

[zoeuvre]

Hi jonniharley, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe