Nest e thermostat unresponsive when plugged in.

[Isetan]

I have just purchase a nest e thermostat but nothing shows on the display when I plug it in.  I have plugged it in to several different sockets but it is still unresponsive, please help!

[Jenelyn_O]

Hi Isetan,

Thanks for posting in the Google Nest Community forum and for being a step ahead of us. I'm sorry for the trouble this may have caused you. To isolate it further, could you please try using a different Micro USB cable? If the issue persists, you can go to your point of purchase to get a replacement real time. 

Best,

Jenelyn

[Markjosephp]

Hello there,

Thanks for the help, Jenelyn.

@Isetan, I'm checking back in — how's it going? Have you tried using a different micro USB charger?

Please let us know how it goes.

Regards,

Mark

[Markjosephp]

Hi Isetan,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark