Nest e thermostat

[RSH13]

Thermostat screen is locked. Just a picture of a house with a downward pointing arrow above it. Restarting hasn't helped and when I try to connect to the nest app it says it cant connect - no configuration settings.

[David_K]

That doesn't sound like you have the Nest Thermostat E, that sounds like a screen from Nest Thermostat (2020) which needs to be setup in the Google Home app, not the Nest app.

How to tell which Nest thermostat you have - Google Nest Help

Get started with your Nest Thermostat - Google Nest Help

[RSH13]

Thanks David. It fits all the descriptions of an e. It has been set up before successfully as an e. It losts its power for 16 days so the battery was fully drained. Now that power is restored it turns on and then goes to the screen described above. I have tried installing it using the Nest app and Home app. Either app is unable to connect to the thermostat.  I don't know what the screen display is telling me. Thanks again for your consideration. 

[David_K]

If it's for certain the Nest Thermostat E (you can check here), try these steps:

1. Press the thermostat down until the screen turns off (about 10 seconds), then release.
2. Press and release the ring to turn it back on and complete the restart process.

[zoeuvre]

Hi folks,

@RSH13, thanks for reaching out. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K. 

Best,

Zoe

[zoeuvre]

Hi RSH13, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe