Nest gen 1 and 2 thermostat

[Guy63]

Just received email from Nest saying they will discontinue support for Generations 1 and 2. They also offered a discount on new Nest products. So nice of Google. No thanks I will be buying from a competitor as well as not buying anything from Google since they can’t support their existing products and inconveniencing their loyal customers   

[humbertogarcia]

Hi Guy63,

Thanks for posting in the community! I understand your annoyance with the news in the email you received and appreciate you sharing your feedback.

The decision to end support for the 1st and 2nd generation Nest Learning Thermostats is about prioritizing your long-term safety and reliability. As technology evolves, older hardware can no longer keep up with the latest industry standards and security protocols. For complete details on this transition, please refer to the help article: “Upcoming end of support for Nest Learning Thermostats (1st and 2nd gen)”.

The discount offer was a sincere effort to help make this transition easier. I understand and respect your decision to explore other options. We hope you continue to have a safe and comfortable home.

For any additional assistance, feel free to let me know.

Regards,

Humberto