01-28-2024 07:46 AM
This morning the house was cold.
The thermostat said it had a low battery and no network connection which is odd as it’s, the base unit, plugged into the wall and the router is working fine. I rebooted unit and the internet and it reconnected but still showed low battery. I tried a few things to re charge it via a USB different plugs/sockets and eventually it seemed to have enough charge and be working as usual. I returned it to its usual spot and charger all seemed fine.
In the afternoon the house was cold again, thermostat said it was 14 so I spun the outer wheel to 19, orange screen, heating went on, showing 90+ mins to reach heat, then within minutes it was showing it has reached 20, black screen, heating went off.
I restarted the device, 15 mins later it was showing temp at 23, it’s not 23.
I turned on manual heating from the wall box.
After 15 mins it says it’s 25. It’s not!
The unit is on a north facing shelf out of the sun. In a cool room, It’s been here working just fine for over 12 months. Sunblock is on anyway.
Network connection is 79 and showing as connected.
History shows it was off all day yesterday, i was out and didn’t notice, usually on for several hours as day.
note despite the sting being on 18 now and the heating of the unit continues to show a rising temp…. In the time it’s taken to write this is fine up to 26.
What’s going on
Answered! Go to the Recommended Answer.
02-03-2024 01:48 PM
Hello there,
Got it. Let's try these additional steps:
Thanks,
Zoe
01-31-2024 09:16 AM
Hi Bloss2002,
Yikes! Based on the information you provided, it appears that your Nest Thermostat is experiencing several issues. Kindly check on the following:
Let us know how it goes.
Best,
Zoe
01-31-2024 01:03 PM
I’ve done all those things. It’s still reading 24c when the house is cold, overnight the heating is off it drops to about 23c (outside temps 10- 12c)
the base seems a bit warm
it’s spring in the same place it has for the last year, not in a draft, not in a hot spot.
The low battery connection issue has resolved itself.
Now the issue is the incorrect temperature.
Please advise
02-02-2024 01:19 PM
Hi there,
Thanks for getting back to us. A few questions:
If you have the Nest Learning Thermostat or Nest Thermostat E, on your thermostat, go to Settings > Technical Info > Network then check for the Signal Strength value. The signal strength has a maximum value of 100. A signal strength of 75 is considered strong, while a value of 36 or lower is considered weak.
Thanks,
Zoe
02-02-2024 10:17 PM
Gen 3 learning model, little blue bar in the back, silver ring, black/orange screen
installed by registered professionals with the new boiler in 2019
it is mounted on the little white power base/stand sits on a shelf in the dining room and has not moved for over a year (working perfectly well ip to last weekend)
no other nest products
temp difference is around 10+ degrees (Celsius) higher
signal strength value is 79
02-03-2024 06:49 AM - edited 02-03-2024 06:50 AM
Hello Bloss2002,
Thanks for getting back to us. Please try the following:
Let us know how it goes.
Regards,
Zoe
02-03-2024 09:37 AM
Already restarted AND THE FULL RESET AFTER THAT DIDN’T WORK,
sunblock is already on, Ive already told you this.
it’s not near a heat source, I’ve already told you this
I only have one nest product, one thermostat
I’VE ALREADY TOLD YOU THIS!
If you can’t help me fix it just say so!
What I’m thinking right now is it is a garbage piece of tech that breaks after 2 years!
please be honest and stop wasting both our time.
Thank you
02-03-2024 01:48 PM
Hello there,
Got it. Let's try these additional steps:
Thanks,
Zoe
02-05-2024 10:09 PM
nest was connected to wifi
Disconnected from wifi for24 hrs
rebooted wifi during this time
temp still showing 10+ degrees Celcius above ambient temp in room e.g at 6 am it is 10 degrees C, the nest shows 25.5 degrees C
02-08-2024 11:01 AM
Hey Bloss2002,
I appreciate you taking the time to follow the steps I mentioned above. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?
Best regards,
Zoe
02-09-2024 07:50 AM
Hey there,
We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
Cheers,
Zoe
02-25-2024 02:28 AM
I cannot find the email reply but the request was for this image of a thermometer next to the nest to proove the sensor is showing an inaccurate reading.
The room temp on the thermometer shows 18degrees the nest shows 25degrees.
I’m really feeling like your are just passing me around hoping I’ll go away.
It’s not good customer service.
02-05-2024 10:11 PM
Also to note it’s the humidity reading is way off.
Its showing 37% right now, it’s usually between 50 and 60% it’s been dropping ever since the temp problems started