Nest gen 3 won’t connect to nest app

[KDW]

Hello please help my nest won’t connect to app? It’s on the internet but my app doesn’t connect to it

[Anonymous]

Do you have multiple devices on your Nest App? What error did you see when it failed to connect from your app?

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. Doing an Account Connection reset will help you to refresh your Nest Thermostat connectivity. I suggest doing it first before you add your thermostat to the app. 

You can follow the steps here: 

1. Go to your thermostat Quick View menu.
2. Select Settings.
3. Look for Reset.
4. Choose Account Connection then continue.
5. After reset, go back to settings then connect your thermostat back to the Network.
6. Go to the Nest app then add your thermostat.

Please let me know how it goes. 

I appreciate your help, @faerie.

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for sharing the steps here, Jenelyn.

@KDW, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — we'd like to make sure everything is working.

Regards,

Mark

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan