With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Compatibility of a nest thermostat
Checking to see if my wiring is capable of installation of a nest thermostat
Error message nest.com/w5
Getting error code nest.com/w5 on thermostat purchased last year. I've tried all the recommended steps several times, restarting my router, resetting network settings on thermostat, resetting to factory settings but can't clear this problem.
Heatlink Replacement - Still not paid my refund after 4 months
I had two Heatlinks replaced last year around October, and have been waiting for the installation fee refund since then. I've have a case open (9-############2377) for a while, and keep being told that it's been escalated, but nothing happens. I cont...
Heat link stopped working
Hi there. My heatlink has stopped working after circa 2 years. There is no issue with the power and it is impossible to contact anyone in your support team as it seems that the support times keen changing. could you please advise how to resolve this ...
Turning off fan
My fan comes on every night for 15 minutes. Where can I turn the fan off completely?
Another failed heatlink
@AnaMHi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and a...
Thermostat and cameras not visible to apps after power bounce
I have a Nest (learning G3) thermostat and 2 cameras installed at home. They were visible, connectable remotely after we left for vacation. Scenario: There was a power drop in the house the night after we left. The router and wifi rebooted, but the H...
Wiring compatiability
I was just on the Nest online wire compatibility checker.My current Braeburn 3200 thermostat runs my geothermal heat pump for both heating and cooling. I got a Nest Model G4CVZ to replace it, but when I check the online wire compatibility checker it ...
Can Nest thermostat work with zones for a floor heating system which only had 2-wire config
While replacing my old water heater for floor heating, I replaced all the old 2-wire thermostat with Nest Thermostat but I had different zones in my house. Upon installation, it prompted N260 error message and the batter went flat after a month. Goog...
How to Reset a Nest 3 Learning Thermostat that is Locked with an unknown PIN
I purchased an "Open Box" Nest 3 Learning Thermostat on Ebay. It was supposed to be "new". I found that it is not and is LOCKED and requires PIN to unlock it before I can Factory Reset it.Does anyone know how to do this.Thanks in advance for thinking...
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