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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4831 Views
  • 0 replies
  • 5 kudos

2nd Gen Nest heat link not working

Hi,My nest heat link has stopped working. Tried all reset options. The white box appears to have gone dead like other customers. Unfortunately outside my 2 year warranty but clearly there is a product issue here as all customers in other forums have ...

PeterY by Community Member
  • 1640 Views
  • 11 replies
  • 1 kudos

Nest thermostat can’t connect to WiFi

My network setting says “Your thermostat has a problem and is unable to connect to wi-fi.” Have gone through all troubleshooting resets but nothing. I have two other thermostats which connect perfectly well so know it’s not my WiFi.

Spares supplier for heatlink

I have a failed heatlink but can only find new nest thermostats on sale. Where can I buy a replacement heatlink. Note the required labels for this are daft.. It should be (Nest central heating, heatlink, fault).. I don't need a new thermostat and thi...

iThermostat E Wiring compatibility

Hi please can someone help confirm if my current thermostat is where i should be installing my Heat Link for the Thermostat E?Are the A & B wires here all i will need for install? don't want to take anything out the box until I'm sure it is suitable.

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Heat link fault h71

My first Nest lasted about 2 years my second one 4 months same fault heat link fault h71. I am sure I am not the only one with this fault. No help from Google promises to come back in 24 or 48 hours nothing. I give up Google. So I hear the Wiser ther...

Heywood by Community Member
  • 260 Views
  • 1 replies
  • 0 kudos

Nest Wi Fi connectivity

My nest will not connect to wi fi anymore. It used to connect fine and my second unit upstairs has no problem connecting. I have gone through all the trouble shooting steps and no luck. ??

Heat link Not working

Hi, My Heatlink has quit working. I still have lights showing up on it but it never turns on the boiler. I've reset it and turned on the manual heating function, however the boiler doesn't turn on. There used to be a click from the heatlink when it t...

john1 by Community Member
  • 395 Views
  • 2 replies
  • 0 kudos

Closing Camp

I am closing my camp for the Winter. The power will be off. What do I need to do to my Nest thermostat?

Rob1 by Community Member
  • 369 Views
  • 3 replies
  • 0 kudos

Resolved! Heat link no power

Hi, I have 2 heat links installed, one of which has stopped working, the other is working perfectly. They are wired through the same fuse box and into the same boiler. The unit has no lights on, we've followed all suggestions found on the community s...

slou20 by Community Member
  • 1795 Views
  • 4 replies
  • 0 kudos

Heat Link power off

Hello,I’m unable to connect my thermostat to the Heat Link, so I have no heating. No lights are on the Heat Link, or come on after trying to reset it. It was installed along with a new boiler in July 2019.I’d be grateful if someone would help me.Rob

Rob_E by Community Member
  • 834 Views
  • 5 replies
  • 0 kudos
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