Just moved to new house where they have nest learning thermostat. I’m trying to connect my app and when I try to get entry key it says problem connecting to service try later.
I’ve been trying a few days but still saying the same. I’ve reset to factory settings.
Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone.
If you've already reset the thermostat, try these steps:
In your case you first need to reset the thermostat. Try these steps:
You asked "Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone."
Yes, your phone needs to be connected to the Wi-Fi network you want to connect your thermostat to.
If you're not seeing a QR code, you should be able to tap "continue without scanning" in the Nest app and enter the setup key that is displayed instead? You might need to select "Get Entry Key" to retrieve the unique entry key.