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Moved house. Can’t connect app to existing nest thermostats

Krisk120
Community Member

Just moved to new house where they have nest learning thermostat. I’m trying to connect my app and when I try to get entry key it says problem connecting to service try later. 
I’ve been trying a few days but still saying the same. I’ve reset to factory settings. 
Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone. 

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

If you've already reset the thermostat, try these steps:

  1. Open the Nest app and on the app home screen, tap the Settings cog.
  2. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  3. To get the QR code, press the thermostat to open the Quick View menu.
  4. Choose the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat should show you a unique QR code to scan with the app.

Thanks. Tried all that. Doesn’t give me an option for QR code. Just entry key which then comes up with error. 
thank you. 

PaulaC
Community Member

Same with mine too. I must have an older model as it doesn’t have a “Settings” button. Ive shut it down, restarted it, but I still have the same settings from the previous owner who liked it hot in the middle of the night! Can anyone help?!?!

davidking
Gold Product Expert
Gold Product Expert

In your case you first need to reset the thermostat. Try these steps:

  1. On the thermostat, press it to open the quick view menu, tap the Settings cog > Reset > All Settings.
  2. If you haven’t already, download the Nest app on a phone or tablet.
  3. Once reset, on the Nest app home screen, tap the Settings cog.
  4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  6. Turn the ring to select Nest app and press to open it.
  7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, select "Get Entry Key" instead.
  8. Follow the remaining steps in the Nest app. If necessary, tap "continue without scanning" in the Nest app and enter the setup key instead.

davidking
Gold Product Expert
Gold Product Expert

You asked "Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone."

Yes, your phone needs to be connected to the Wi-Fi network you want to connect your thermostat to. 

If you're not seeing a QR code, you should be able to tap "continue without scanning" in the Nest app and enter the setup key that is displayed instead? You might need to select "Get Entry Key" to retrieve the unique entry key.