04-12-2022 05:23 AM
Just moved to new house where they have nest learning thermostat. I’m trying to connect my app and when I try to get entry key it says problem connecting to service try later.
I’ve been trying a few days but still saying the same. I’ve reset to factory settings.
Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone.
04-12-2022 11:55 AM
If you've already reset the thermostat, try these steps:
04-15-2022 12:07 AM
Thanks. Tried all that. Doesn’t give me an option for QR code. Just entry key which then comes up with error.
thank you.
05-17-2022 02:40 PM
Same with mine too. I must have an older model as it doesn’t have a “Settings” button. Ive shut it down, restarted it, but I still have the same settings from the previous owner who liked it hot in the middle of the night! Can anyone help?!?!
05-20-2022 12:35 PM
In your case you first need to reset the thermostat. Try these steps:
05-20-2022 12:34 PM
You asked "Do I need to be connected to the wifi on my phone too? As when I turn it in it won’t let me get into anything on phone."
Yes, your phone needs to be connected to the Wi-Fi network you want to connect your thermostat to.
If you're not seeing a QR code, you should be able to tap "continue without scanning" in the Nest app and enter the setup key that is displayed instead? You might need to select "Get Entry Key" to retrieve the unique entry key.
08-29-2022 06:36 PM
Helping a friend that just moved and the Nest App isn't seeing the thermostat. I've reset the thermostat and scanning the QR code doesn't work. Entering the entry key doesn't work.
Any other way around this? The nest app flat out won't see the thermostat despite being connected to the same network.
08-30-2022 10:57 AM
To check, what model of thermostat is it? You can check here:
https://support.google.com/googlenest/answer/9246551
08-30-2022 11:03 AM
Looks to be 2nd gen. Checked for updates and it was up to date as well. Both the app and the thermostat.
08-31-2022 10:05 AM
Try these steps:
08-31-2022 10:35 AM
Per my original post, this all has been done already. The device and app won't communicate and I'm looking for additional assistance or steps.