Nest heat link failure outrageous

[RoryConlon]

Like so many of you I have tried to get a simple nest heatlink replacement over the last year

I followed the suggestions but it’s simple there is no power in the heat link. I’m happy to return it but to where?  I am a qualified engineer and can confirm the unit is faulty. There ease t even a load on the relays as we use the heatlink to simply trigger a bigger relay that takes all the power. 

Google know this unit has a tendency to fail, you can’t buy it as a separate unit and I had to replace it with a new unit( I only had to replace the heat link unit, once I did the new one worked immediately, but I had  to buy the full kit

I’m sure under EU law we are entitled to have the unit replaced. Come on google do the right thing

[RoryConlon]

Hi Alex

I still have no resolution to this issue

There is no power in the unit

the reason you haven't heard from me is I couldn't reply as the option to reply was greyed out.

Also email failed to Mailer@us.khoros

Rory

[DragosC]

Thanks for letting us know all, 

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[RoryConlon]

DragosC.  I tried to follow the link you sent but it just brings me to a page where CHAT is grayed out and only option is twitter and that just starts this cycle I have been on for over a year.   Can I have an email address of someone that cares please 

[CristianC]

Hey @RoryConlon. It sounds like you contacted us outside of the working hours. You can call at +44(0) 808 169 2307 - Available 08:00 - 19:00 GMT Monday to Friday and 09:00 - 17:00 Saturday and Sunday.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.

[RoryConlon]

Yes new unit needed please 

[RoryConlon]

I answered all the questions 

[DragosC]

Thanks for the details/trying the steps. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.