Nest heat link not working. Power supplied

[RoryConlon]

My nest heatlink  just stopped working.  I install these for customers. I have confirmed mains power to the unit. The unit has no indicators. Was working up to yesterday.  Can I send heat link for replacement?

 

[Vladut]

Hi there, thank you so much for reaching out. Can you tell us if something happens if you press the Heat Link button for 30 seconds?

[AlexD]

Hi @RoryConlon , I wanted to check in.

Do you still need assistance with the thermostat? If so make sure to try out what my colleagues suggested and let us know here after.

Best regards,

AlexD

[RoryConlon]

I tried pressing button for 30 seconds. There is no lights and nothing happened.  I have confirmed that there is 220v power supply to the device. I install these and this unit is dead. Please let me know if you can ship me another unit asap. 

[CristianC]

Hi @RoryConlon,

Sorry for the late reply. I'll do my best to get this resolved as soon as possible. Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?


Regards,
Cristian

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?

[Renest]

Hi, 

My heat link stopped working from yesterday after working without any issues till then. It is a heat link for Nest learning thermostat. Currently no lights on this. 240v Power is confirmed on it.

Tried button for reset. Tried switch off the power and on again. But no luck.

Item : T3030EK

S/N : 09AC01AC02190T8C

How can I get support for resolution of this issue. Currently radiators not working. So urgent help required.

Kind regards

[CristianC]

Hi there. Thanks for the details. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here.

[CristianC]

Hi there. Just checking in. Did you manage to get in touch with Google Nest support?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.