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Nest heat link not working

MickC
Community Member

Hi, I have a problem with my heat link which has been working without any issue until this morning. There 240 volt supply is there but with no lights on. I've tried the 30 second button press, and turning the power off for 10 minutes but that hasn't worked, can you please help with info on a replacement.

Many thanks 

6 REPLIES 6

Robbier99
Community Member

Im having the same problem and would appreciate some advice. I thought I could turn on the heating system from the boiler itself but cant. The boiler is fine and hot water is fine but no heat

MickC
Community Member

I've Contacted Google nest support and they are working through it right at this very moment.

If your boiler has a service or chimney sweep mode, then activate that and your heating should come on for a short time - not ideal but keep repeating that when the cycle finishes to keep the heating going. 

Robbier99
Community Member

Hi Mick, Google support are sending out a new heat link. Thank you very much for your tip on getting the boiler going in the interim by using service mode. Good luck with yours, hopefully the problem is sorted soon.

AnaM
Community Specialist
Community Specialist

Hey there,

 

Since we haven't received a reply from you yet, I'll have to lock this thread. Feel free to open a new one if you still need help.

CristianC
Community Specialist
Community Specialist

Hi there,

I'm glad to hear that you found a resolution so quickly. Let me know if there's anything I can do to help. 

AlexD
Community Specialist
Community Specialist

Hi, I wanted to check in. Do you need any further assistance?

 

If so, make sure to let me know.