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Nest heat link not working ,

Community Member

Hi I have spoken to Google customer care today and gone through various ideas about getting it to reset and work 

Result is I  now have a case no and was suggested I contact a nest Pro Installer which I have tried contacting two in my local area . Only one msg response so far, 

Is this the way to get a repl;acement heat link shipped to me as the email msg from customer care suggested to me earlier today  my case no is 9-0407000033124 

thanks waiting a response kind regards John G .