Hi I’ve had a nest installed and using it for around 6 months - all been great , However this morning I’ve had an error message H71 Heat link failure to connect thermostats to the heat link. it appears the heat link has a problem as there are no lights. I’ve tried turning off the mains power and pressing the heat link button for 20 seconds to reset but there is still no lights on the heat link? I assume my decide is under warranty and or is there anything more I can do to reset it?
Thank you for all the troubleshooting done @Neilp9 . If the power is ok and the Heat Link still has no reaction, even after power cycling it would be best to get in touch with our direct support line. This way my colleagues can create a case for you and assist you further. Use the information in our contact link to reach out to us on any of our support channels.
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.
