Nest heating while away

[Cassidy73]

Installed nest tstat recently and worked well.  Have been away for a few weeks and noticed just recently it started to heat in AM even though temp no where near set point for away, it was switching into comfort mode as if it had sensed somebody home.  Nobody there, phones nowhere near the house.  I have reviewed all settings to see if i can find a reason with no luck.  Any advice?

[EdwardT]

Hi Cassidy73,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. To isolate the issue, could you try disabling your thermostat's sensor under presence sensing?

Let us know how it goes.

Thanks,

Edward

[Cassidy73]

Ok have adjusted and will monitor.

[EdwardT]

Hi Cassidy73,

Thanks for the update. Please monitor it for 24-48 hours and let us know if there are any changes.

Thanks,

Edward

[Cassidy73]

Unfortunately this did not work and it switched to comfort mode and started heating this AM.  I turned it back to Eco and again this afternoon it switched back to comfort on its own

[EdwardT]

Hi Cassidy73,

Thanks for the update. Could you check the Nest Energy History to see the reason why the target temperature changed?

Thanks,

Edward

[Cassidy73]

• I downloaded history - it says reason temperature, but that is not making sene
• "eco mode": "ECO MODE INACTIVE"
  "prior _eco_mode": "ECO_MODE_AUTO_ECO"
  "eco_mode_change_reason":
  ECO MODE CHANGE REASON TEMPERATURE".

[Cassidy73]

"eco mode": "ECO MODE INACTIVE"
"prior _eco_mode": "ECO_MODE_AUTO_ECO"
"eco_mode_change_reason":
ECO MODE CHANGE REASON TEMPERATURE".

[Cassidy73]

Sorry for duplicate reaponse above. As i monitor the system (have been away for weeks) on some days it stays in eco mode, other days, like today it cycles thru sleep and comfort modes without any input or anybody being there.. and is heating as required as it does this

[EdwardT]

Hi Cassidy73,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Markjosephp]

Hello folks,

Thanks for the help, @EdwardT.

@Cassidy73, I'm just checking in to make sure that you've seen our response. Please let us know if you were able to fill out the form so we can check it on our end.

Looking forward for your response.

Best regards,

Mark

[Markjosephp]

Hi Cassidy73,

Chiming in to check if you have additional questions or concerns as we will be locking this thread in 24 hours.

Best regards,

Mark

[Cassidy73]

I have had some questions from google support which i have answered, but no not fixed yet please leave open.  Still having heat come on when we are away when it should be staying in eco mode. 

[Cassidy73]

I did have some questions to answer from google support which i have done, please leave open as what they are asking , saying does not yet seem to be leading to a fix

[Markjosephp]

Hi there,

Thanks for getting back to us, @Cassidy73.

I'm sorry to hear the issue is still persisting. I see that we've created a case for you and it's being handled by our upper support team. Please check your email from time to time because our team will contact you soon and continue the conversation there as this thread will be locked in 24 hours.

Best regards,

Mark