12-10-2022 10:13 AM
Nest heats when set to cool. On heat it just runs the fan. I am in a condo with a cooling tower on the roof. Unit in my condo is all electric. My wires are Y. G, C, W and R.
I have triple checked the wires. I have reset the Nest. I did a factory reset on the Nest. I have powered down the unit in condo and restarted after 5 minutes. I have insured Home app was up-to-date and rebooted my Android phone.
Could it be a matter of switching the Y (cool) and W (heat) wires???
Please help.
Answered! Go to the Recommended Answer.
12-12-2022 09:52 AM
I called a pro who gave me advice.
Unless you have infinite patience, NEVER, EVER USE A GOOGLE NEST THERMOSTAT.
12-23-2022 11:34 AM
This thread can be inactivated. I'm done with Google and this forum.
12-12-2022 09:52 AM
I called a pro who gave me advice.
Unless you have infinite patience, NEVER, EVER USE A GOOGLE NEST THERMOSTAT.
12-13-2022 10:46 AM
Did you switch the wires? I’m having the same problem and already went through all the troubleshooting.
12-13-2022 12:03 PM
I had to call a HVAC company. Got a fellow willing to suggest some things. Essentially, the W wire had to go to O/B. That solved the "heat when set to cool" and vice versa . Programming the darn thing is another whole issue. They tend to walk you in circles with any help page that you read.
12-20-2022 10:42 AM
Hey folks,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Mel
12-23-2022 10:54 AM
Hey there,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
12-23-2022 11:33 AM
Hey Mel... I guess you didn't read my replies, above.
In a nutshell:
12-23-2022 11:34 AM
This thread can be inactivated. I'm done with Google and this forum.
12-23-2022 05:55 PM
Hi Jay77
We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.
Best,
Mel
12-26-2022 06:58 PM
Hi Jay77,
I'm sorry to hear about your experience. We're sad to see you go. We hope we can make it up to you in the future. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.
Thanks,
Edward