Nest key providing 6 digit key, app

[Jimboyosagi]

I just installed my new 3rd gen Nest Learning Thermostat. I’m trying to connect to the app. The Nest is providing a 6 digit key and the Nest app is requiring a 7 digit key. I’ve deleted the app, restarted the phone and traded the app and no luck.

any suggestions?

[David_K · Accepted solution]

1. First let's start afresh by factory resetting the thermostat.
2. On the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.