11-06-2022 12:11 AM
I have an existing 6 wire stat that works my ac and heat. I replaced it with a nest learning stat but it doesn’t work. Either I get heat only function or fan never ac. Existing stat has the following:
W2 white wire
G green wire
W orange wire
C blue wire
Y yellow wire
R red wire
i hooked these wires to the following on the nest base
W2 white wire
G green wire
W1 orange wire
C blue wire
Y1 yellow wire
Rh red wire
i get no ac only heat.
in a phone conversation with nest tech they told me to swap white wire to W2 terminal and orange wire to ob terminal. Unfortunately this didn’t work and I lost my phone connection and was unable to reach them again.
‘Any help would be appreciated
11-09-2022 04:22 PM
Hi gsgre2000,
Thanks for posting ― let's sort this out.
Could you provide the case number from when you reached out to our support team.
Best,
Mel
11-12-2022 04:29 PM
Hey gsgre2000,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
11-13-2022 05:20 PM
Hi gsgre2000,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Mel