Nest learning thermostat gen 3

[HarishN]

My software updates to v5.9.5-2 only but the website pages say the latest version is 6 2-27. Why will out not update to the latest version?

Trying to resolve a problem whereby my heating system thermostat setting, when satisfied, still keeps the boiler running continuously. Thought a software update might resolve the problem.

[Markjosephp]

Hello HarishN,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

Could you please tell us the Nest Thermostat model you have? Also, from what country are you posting?

I'll look forward to your response.

Regards,

Mark

[EmersonB]

Hi everyone,

@HarishN I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Mark.

Best,
Emerson

[HarishN]

Thanks for reaching out.

I did send a response to the questions but it didn't seem to have been posted?

The Nest Thermostat is the Learning Gen 3 thermostat, UK version

[UanaC]

Hello there! 

Thanks for replying.  The software version you're currently having on your thermostat is the latest available at the moment on the European version of the thermostat. The version mentioned above is only for the North American thermostat. I am sorry to hear that you're facing an issue with your thermostat. Could you please elaborate a bit more about this situation?

Many thanks, Oana.

[Paul_R]

Hi there, just checking in. Is there anything else we might be able to assist you with?

[Vladut]

Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!