Nest learning thermostat heat link

[Paul_stafford]

Hiya,

I am trying to set up my nest learning thermostat and it wasn't linking to the heat link.

I tried a hard reset, but after the yellow light slowly blinks three times nothing happens when I hold the button for 30 seconds.

Can anyone tell me what I'm doing wrong, or how to get it back to pairing mode?

Kind regards

Paul

[jenniffert]

Hi @Paul_stafford,

Thanks for reaching out to the community! I apologize to hear that your Heat Link isn't connecting to the thermostat. Help's here!

To better assist you, I'd like to ask the following:

• What is the generation of your Nest Learning thermostat?
• Did you get any error messages?

Additionally, I recommend resetting your Heat Link by pressing and holding the button for over 30 seconds until the blue light appears. For reference, you can check out the following article: How to restart Heat Link or reset it to factory defaults.

Let me know if you have more questions.

Best regards,

Jenniffer

[Paul_stafford]

Hi Jennifer,

Thank you for your help 

It's a gen three I have, and I haven't connected it to the thermostat I don't get any error messages 

I've tried to do the rest, but I never get it to work 

I press the button down, I get an initial 3 slow pulses of the orange light, it then goes off and never comes back on 

Anything else you can suggest?

Kind regards 

Paul

[jenniffert]

Hi @Paul_stafford,

Thanks for following up. I understand how frustrating it is when your Nest thermostat can't connect to the Heat Link.

I'm sorry to hear that the previous steps didn't resolve the inconvenience. To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form, let me know.
 

Keep me posted.

Best regards,

Jenniffer

[jenniffert]

Hi again, @Paul_stafford,

Thanks for your response. We received your form, but it seems like some information is missing. Would you mind filling out this form again with all the required information and the link to the thread so we can continue with the process? Once you've submitted it, please let me know.

Keep me posted.

Best regards,

jenniffer

[Paul_stafford]

Hiya,

Thank you for your help but I've decided to return the device instead.

Kind regards

Paul