Nest learning thermostat not finding network

[NoFly]

Hello,

We've had the best thermostat installed last September (2020) with no problems at all.  Now for the last 2 months, the thermostat does not have the ability to find the network anymore.  Additionally, the thermostat doesn't always respond when being pressed, when the screen is off.

I've gone through all of the advise given on this forum and performed all of the tests; yet with no results on getting the thermostat to find the network.

I believe there is a physical defect with this thermostat, and would like to know how to get it either working correctly, or replaced.

Thank you.

[Jake]

Hey NoFly,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you still are having troubles with the device connecting the to network, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[NoFly]

Hi Jake,

Thanks for getting back to me on this...

Since I didn't hear anything back on this here, I called the customer service line and talked to tech.

After going through the steps of all the checks, tech had determined the thermostat was defective and sent me a new unit.  I'm happy to report; when I plugged in the new unit, it worked flawless, and found my network immediately.

[Jake]

Hey NoFly,

I am sorry again for the late reply, but glad to hear you were able to get the issue resolved. With the issue being resolved, I am going to lock the thread at this time. If you run into an issue or question in the future, please feel free to create a new post at any time. 

Best regards,

Jake