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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Nest thermostat

I inherited my nest thermostat when I moved into my house and don’t have any instructions. It was working fine but a few weeks ago the heating schedule stopped working and I can only get the heating to come on by going on manual mode (pressing the bi...

inE3 by Community Member
  • 64 Views
  • 1 replies
  • 0 kudos

Refurbished Thermostat

Moderator Edit: subject updated for clarity and findability. Hi there! We received our "replacement" thermostat today. This is a REFURBISHED thermostat. Our prior Nest was still under warranty and faulty per provided documentation. We paid the $130.X...

Nest migration did not migrate hot water controls

I have migrated my Nest account but the heating controls migrated but the hot water controls did not and still use the Nest app. This is very confusing and Google App is not intuitive, very poorly constructed.

Mo51 by Community Member
  • 37 Views
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Resolved! Nest thermostat heatlink died

My heatlink stopped working recently, tried all the possible resets however the heatlink does not give any signs of life.Can provide the serial no. if needed

1 zone of multi zone system not working

My thermostat has stop working for the downstairs underfloor heating, everywhere is working so not a boiler issue and underfloor heating issue. When the timing comes on I can hear a clicking as if it's trying to switch on but fails, it as if the link...

Nest Thermostat

I have recently installed Google into my home, I have the Learning Nest Thermostat. It won't connect to my Google Home App, the app doesn't allow the 4 digits of the serial number to be entered. I have also read on here that when the Thermostat is ad...

Paul32 by Community Member
  • 82 Views
  • 3 replies
  • 0 kudos

New heatlink

We have a nest which we used in a previous property which we are now wanting to add in to a new one. Unfortunately in the new we have misplaced the heatlink and therefore would like to get a new one to replace it so I don't have to buy a whole new un...

LOCKED THERMOSTAT AND FORGOT 4 DIGIT PIN

I LOCKED MY THERMOSTAT AND FORGOT MY 4 DIGIT LOCK CODE. EVERY TIME I TRY TO GET THE INSTRUCTIONS TO RESET IT TO FACTORY SETTING, I GET STUCK IN A LOOP WHEN IT SAYS TO GO TO SETTINGS IN UPPER RIGHT CORNER BECAUSE I DONT HAVE THAT ON MY SCREEN... DONT ...

JH814 by Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

W5 Error Code

I have the W5 error code and cannot find any number to help me replace it. It is a 3rd generation product and only 1-year old. I have read that if the only solution for this code is to replace it, but cannot find anyway of contacting anyone at nest. ...

pricem by Community Member
  • 116 Views
  • 3 replies
  • 0 kudos
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