Nest learning thermostat screen dead

[Nut5t3r]

I've had a nest learning thermostat in a box for a 18 months. It was fitted by my electrician a few weeks ago. It worked fine for a couple of weeks, but the screen has now given up. 

If I push the thermostat for 10 seconds it flashed an orange light at the top, then flashes green for 30 seconds. When it turns on, the screen is blank. I know its on because turning the dial makes a clicking sound. 

Any suggestions of what the problem is, it how to fix it?

Thanks

[Jhonleanmel]

Hi Nut5t3r,

Thanks for posting.

Give these steps a try: 

• Remove the Nest Thermostat's display from the base.
• Charge the device using a USB charging cable for 1-2 hours.
• Put it back on its base.
• Push the display for 10 seconds and wait for the display to boot up.

Keep us posted.

Best,

Mel

[Jhonleanmel]

Hey there Nut5t3r,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Nut5t3r]

Hi Mel, 

I followed the instructions. It had the same effect. The thermostat is working but the screen does not come on. 

Thanks 

[Jhonleanmel]

Hi Nut5t3r,

I'm sorry to hear that you're still having an issue with your Nest Learning Thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Nut5t3r]

Thanks Mel. 

Form completed and sent. 

Thanks

[Jhonleanmel]

Hey there Nut5t3r, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel