Nest learning thermostat w5 error

[Wickmama5]

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.

[Markjosephp]

Hello Wickmama5,

I'm sorry to hear that you're having an issue reconnecting your thermostat to your Wi-Fi network, and I appreciate all the steps you've taken. Let's sort this out.

Could you please give this step a whirl? Tap and hold your thermostat screen for 10 seconds until it shuts down to refresh, then wait a few seconds for it to reboot.

Let me know if the issue still persists.

Regards,

Mark

[Wickmama5]

Hi Mark.  I gave this a try and unfortunately that did not resolve the issue. 

[Markjosephp]

Hi there,

Thanks for giving it a shot, Wickmama5. We'd like to take a look at this for you.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help and let me know once you're done.

Regards,

Mark

[Markjosephp]

Hi Wickmama5,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, this thread will be locked within 24 hours.

Best,

Mark