06-01-2022 04:54 AM
Answered! Go to the Recommended Answer.
06-08-2022 01:37 AM
I fortunately was able to contact the Nest Pro!
06-01-2022 06:27 PM
The only people that have a Nest Pro ID is a Nest Pro.
06-07-2022 11:37 PM
Hey folks,
Thanks for answering, Patrick_Caezza.
Fifi3, I suggest that you manually restart your thermostat first then redo the setup process. When you're at the Equipment part, select on Homeowner instead of Nest Pro. Take a look at this link for the step by step guide: https://bit.ly/3xqDqYm
Hope this helps.
Best,
Melba
06-08-2022 01:35 AM
Thank you so much Melba, very helpful direction, and for the future, in case this happens again.
06-08-2022 01:37 AM
I fortunately was able to contact the Nest Pro!
06-08-2022 05:54 PM
Hey there,
You're welcome and I'm glad to hear that you've got it sorted out with one of our Nest Pro partners. Let us know if you have further questions about this.
Best,
Melba
06-13-2022 11:36 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba