Nest learning thermostat

[help3]

Thermostat is connected to WiFi, Is unable to connect to my phone. I am holding my phone about 2 inches away and I get a message it cannot connect. My remote access stopped working this past winter when I was in Arizona. It has worked for the past 2 years when there.

[sterlinghawk]

What kind of phone and did you restart your phone?  My Android is doing many things it should not, and things disappear. 

1. Your remote access to what?  Wi-Fi or Thermostat?

2. Log into your router and see who is connecting to the wife and at what speed.  2.4G or 5G.

3.  Are there any other issues with your Wi-Fi in the house other than the thermostat

[moralesvicente]

Hey help3, 

Thank you for taking an interest in our community. I’m sorry to know your Nest Learning Thermostat is unable to connect to your phone. So don’t worry; it’s a pleasure to help you with some troubleshooting tips. 

• Ensure your thermostat and your phone are connected to the same WiFi network. 
• Confirm that you have a stable internet connection.
• Make sure that you have the latest version of the Nest app.
• Restart your Nest thermostat, go to settings, choose reset, and then restart. 
• Restart your router and modem. 
• Check the settings on your Wi-Fi router or access point.

For additional assistance, refer to this article: Can't connect the Nest thermostat to the app.

Keep me posted so I can provide you with further assistance.

Best regards,

Daniel.