Nest learning thermostat

[Fifi3]

 

My nest learning thermostat has stuck on Pro Id….. how do I get past this? Where do I find this number??

[Patrick_Caezza]

The only people that have a Nest Pro ID is a Nest Pro.

[MelbaDT]

Hey folks, 

Thanks for answering, Patrick_Caezza. 

Fifi3, I suggest that you manually restart your thermostat first then redo the setup process. When you're at the Equipment part, select on Homeowner instead of Nest Pro. Take a look at this link for the step by step guide: https://bit.ly/3xqDqYm

Hope this helps.

Best, 

Melba

[Fifi3]

Thank you so much Melba, very helpful direction, and for the future, in case this happens again.

[Fifi3 · Accepted solution]

I fortunately was able to contact the Nest Pro!  

[MelbaDT]

Hey there, 

You're welcome and I'm glad to hear that you've got it sorted out with one of our Nest Pro partners. Let us know if you have further questions about this. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba