Nest locked, no pin, no app

[EllaH]

My nest thermostat is locked, I dont know the pin and never signed into the app - how do I unlock it?

i saw a bunch of questions like this on the forum, but no answers, any help?

[David_K · Accepted solution]

If you can't control it using the app to unlock it using the app, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[garthfaries]

My name is garth F. i have 2 nest learning thermostats in our house and believe them to be series 2 our upstairs thermostat was locked about 5 years ago and we forgot the code to unlock it and it is no longer on the app. to unlock it. is there anything i can do to fix this. Garth

[David_K]

If you've followed the above steps successfully, I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[Caroldele]

I have plots in F drive. What are ne t steps?

[EduardoN]

Hi @Caroldele,

Thank you so much for providing all this information about the Nest Thermostat. I understand that you have plots in the F drive. Regarding the next steps, I invite you to take a look at the recommended answer where the corresponding steps are indicated. Therefore, I would like you to confirm when you find the technicalinfo.PLIST on your computer.

Let me know if you need further assistance or clarification on anything!

Best regards,

Eduardo

[EduardoN]

Hi everyone,

Thank you for reaching out to our support community! I'm sincerely sorry for any inconvenience caused by the PIN on your Nest Learning Thermostat. Based on the previous information, I'd like to confirm if you were able to find the technicalinfo.PLIST file by following the previously shared steps.

@David_K, thanks for sharing those troubleshooting steps; this information is important for everyone!

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[garthfaries]

I was able to get to the plots on my computer.

[garthfaries]

Yes I was and am able to get to the plist file.

[EduardoN]

Hi @garthfaries,

Thanks for confirming that you have that file visible on your computer.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Regards,

Eduardo

[garthfaries]

I filled out the form again and sent it off a second time but have not received any information from anyone and it has been over a week since I sent out the first email.

[EduardoN]

Hi @garthfaries,

I sincerely apologize for the delayed response from the team. I understand that waiting can be frustrating, and I appreciate your patience. I've been looking into this situation, but at this time, I recommend waiting for further updates with more information that may help resolve this issue.

Keep me posted.

Regards,

Eduardo