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Nest lost WiFi conction after workig for 18 months

adriansaull
Community Member

‎10-16-2023 08:49 AM

Nest has lost internet connection. I made no changes, it just stopped working. Tried to contact google support but after about 40 minuets in the queue they dropped the call. I have tried factory reset, restating modem, typed in the WiFi connection details 4 times.  Looks like my only option is to change to another system and ditch google. An expensive lesson learned.

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zoeuvre
Community Specialist
Community Specialist

‎10-19-2023 02:01 PM

Hi adriansaull, 

 

Thanks for reaching out to us, and I'm sorry to hear that your thermostat s. I want to check if you are still in need of any help. If so, to check more on your Nest Thermostat's connectivity, connect it to a mobile hotspot, and then let us know if it will connect or not.

 

Best,

Zoe 

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