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Nest not turning on ac condenser, not cooling

Lola2
Community Member

Ac not turning on, heat works fine. Have checked wiring, have reset breaker and thermostat. Problem is I just moved here so I don’t know the original wiring. Unit is new.

I wonder if I have the same issue as Keli as posted a week ago, buy I don’t understand the solution.

Ie needs an additional wire.

please Help

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Lola2, 

 

Sorry to hear that your AC is not turning on. 

 

What type of Nest thermostat do you have? Are you getting a message or a code on your thermostat's display when you try to call on cooling? Also, could you provide a photo of how your thermostat is currently wired now?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's it going with your thermostat? Still need our help with it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba