03-10-2024 09:04 AM
The last couple of months, our nest has started randomly turning itself completely off. I have completely turned off the auto-schedule and the home/away assist functions. When I look at the history, I can see an icon that says the thermostat was switched off by my account. In consequence of that, I have changed my account password, just in case it was being maliciously done by someone with access to my account. Despite the foregoing, it is still randomly turning off. It seems to be happening at around midnight. I have also reset the thermostat.
The thermostat does not show as having a power issue.
Since I am in a cold part of the country in winter, this is a serious problem as I do not want my pipes to freeze should this turnoff when I am not around.
Anybody have any thoughts or suggestions?
03-14-2024 09:49 AM
Hi Armtoe,
Yikes! I'm sorry to hear that you're experiencing issues with your Nest Thermostat randomly turning off. Here are a few suggestions to help troubleshoot and address the problem:
It's important to address this issue promptly, especially considering the potential risk of frozen pipes. I hope these suggestions help you resolve the problem with your Nest thermostat turning off unexpectedly.
Let us know if that helps.
Best,
Zoe