Nest report never sent

[Gareth1]

Hi,

My nest report has never been sent to me. I have had my thermostat for a couple of years and it seems to be doing exactly what I want but I would like to see some of the data.

[MelbaDT]

Hey Gareth1, 

Thanks for reaching out to the Google Nest Community. 

Do you recall if you've turned on Monthly Home Report emails on your Nest app? If you're unsure, please try the steps below:

1. Open your Nest app.
2. Tap Settings on the app home screen.
3. Select Notifications.
4. Choose Nest Home Report.
   1. Note: You may need to scroll down to see this
5. Toggle the slider to turn Monthly Home Report emails on or off.

If it is turned on but you're still not receiving any reports, please try the suggestions here: https://bit.ly/37jJswz

Hope this helps. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking  back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[Gareth1]

Hi,

So there has been no change.  Still haven't received any report.  I'll factory reset and see if that does it.  Didn't want to do that though as I have had my nest for over 18 months and presume it has learnt my patterns etc.

[MelbaDT]

Hey Gareth1, 

I understand your hesitation but thanks for going through the reset process. Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey there, 

It's me again. How's everything now?

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best, 

Melba