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Error h72

D1ck1eboy
Community Member

Working fine all of sudden no lights reset nothing is there anyway get a replacement heat link as dead? There a 2 year warranty on this product? 

4 REPLIES 4

Frustratedddd
Bronze
Bronze

You could always contact Nest by phone and ask.

Yes 2 years warranty, but at least 5 years with the retailer/installer don't forget. Who ever you purchased from!

CristianC
Community Specialist
Community Specialist

Hey @D1ck1eboy. Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on 
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

D1ck1eboy
Community Member

Now been sorted heatlink had gone so been replaced today thanks all

CristianC
Community Specialist
Community Specialist

I'm glad to hear that. I'll be locking this thread, but should anything come up, feel free to open a new one. Have a great day!