05-30-2024 02:08 PM
We have 3 thermostats the other two work and function as they should, able to be controlled from the app to raise/lower temps, adjust settings, etc. However, the thermostat on our main level says its connected to wifi but whatever settings/schedules changed on the app (or website) do not communicate with the device. The only way to adjust temps is manually on the device. Any suggestions to get the device to communicate with the app?
06-02-2024 04:23 PM
Hi @mdthack,
First I would like to thank you for posting in our community page, on the other hand I apologize for the inconvenience that you are having with your Thermostat. Let me tell you some troubleshooting steps that you can try to fix the problem.
1. Restart the Nest Thermostat:
2. Restart Your Phone/Computer and Wi-Fi Router:
3. Check Wi-Fi Signal Strength:
4. Verify Network Settings:
5. Update Nest App and Thermostat Software:
6. Reinstall the Nest App:
If for some reason you still have the same issue don't hesitate to let us know.
Regards,
Mario.