Nest screen timing delay and unable to connect to wifi

[Andy1288]

Hello, the last few weeks my Nest has started acting differently. It has no disconnected from the WiFi and won’t reconnect. Additionally the screen has a 30 second delay when you try to turn it on with a click or rotate. I have tried many of the Troubleshooting techniques including restarting, rebooting the router, checking the wires, checking the battery on the nest and haven’t had any different results. At one point it did detect the wireless network but then was not able to connect after countless attempts. I found a prior topic on here that looks to be the same exact issue. Please help!!

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Display-doesn-t-wake-up/m-p/239838/thread-id...

[RenzJ]

Hi Andy1288,

Thanks for bringing this up here in the Google Nest community. We're sorry for any trouble this may have caused you. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I look forward to your response.

Regards,

Renz

[RenzJ]

Hello Andy1288,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep us posted.

Regards, 

Renz