Nest sensor battery low

[Jel1]

I just swapped my whole home over to 4th Gen Nest thermostats. I've had the 2nd Gen in a previous home and liked them more than ecobee. Out of the box one of my sensors immediately told me the battery was low and needed to be replaced. I've replaced that battery with a brand new battery and the sensor still thinks it is low. I have tried disconnecting the sensor and adding it back to the account but it didn't fix it, I have tried testing the connecting and it didn't fix it, I have tried waiting 48+ hours that maybe it just needed time and I still have the same annoying notification. Did I just get a bad sensor? Any ideas?

[EduardoN]

Hi @Jel1,

Thank you for contacting our support community! I sincerely apologize for the low battery message, and I appreciate you taking the time to troubleshoot it. I'm glad to assist you.

I've reviewed the information you provided, and I have a few more questions to help me better understand the situation.

• What type of battery are you using for the Nest Temperature Sensor?
• Do you see any error code in the Google Home App?
• How long was the battery removed?
• What is the battery level of the Nest Learning Thermostat itself?
• What did you see when you tried to test the connection?

Visit our Help Center to learn more about Troubleshoot issues with the Nest Temperature Sensor.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo