cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest sensors

Carlos1234
Community Member

I have a learning thermostat,  I have two sensors,  they don't want connect to thermostat,  connection fail all times but if you remove the thermostat from account and and add it again sensors can pair right away but last for arround 2 days and then goes offline,  

1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi Carlos1234, 

 

Uh-oh! Let's sort this out. A connection test usually attempts to re-establish connectivity if the sensor has lost its connection with the thermostat. Have you performed a connection test with your thermostat and temperature sensor already? If not yet, follow these:

 

  1. On the Nest app, go to Settings > Nest Temperature Sensors > Affected Sensor > Check Connection.
  2. Move the Nest Temperature Sensor close to the thermostat, anywhere from 1 to 3 feet.

 

Let us know how it goes.

 

Best,

Zoe