Nest settings/wiring

[shane5829]

Have 2 thermostats 4th gen installed, and it is not heating correctly.

Old wiring (upstairs)

w2 white

G green

W orange

B Blue, 

Y yellow

R red

also has jumper from y2to w2

and R to RC

Now Downstairs

W2 BROWN

G green

W white
B blue

Y yellow

R red 

Jumper from R-RC

Are these compatible

and if so what are the settings on nest app for the difference in upstairs and down stairs

( w2 white up brown down and W orange up/ white down and the upstairs jumper y2 to w2)

[shane5829]

also some more info initial set up I selected heat pump below 30 degrees, when heat tried to kick on it wouldnt.  I went back and select aux heat on both thermostats and downstairs kicks on fine, but upstairs states it is heating but nothing is blowing out of the vents.  I have furnace in garage and addition heater in attic

[luciaaa]

Hi, @shane5829!

Thanks for reaching out to the community. I'm sorry to hear about the inconvenience with the heating mode that isn't blowing hot air from the vents. I understand that sometimes the wiring can be tricky. I'm happy to help you with the configuration!

I appreciate the information you've shared about your old wiring. To determine the best way to connect each wire, please provide the following:

• A picture of your old wiring configuration. (This will help me visualize the jumpers.)
• If you're comfortable, a picture of your control board. (It's usually located near the furnace.)
• A picture of the current wiring configuration in your Nest Learning Thermostat (4th gen).

Additionally, please answer these questions:

• Is the thermostat displaying any error codes?
• Is there a connector labeled "C" on your thermostat?
• When did you install the thermostat?
• Do you have a conventional or heat pump system? 
• Conventional System: Typically consists of two pieces of equipment (furnace and AC).
• Heat Pump: Handles both heating and cooling with a single unit.

This information will help me provide more accurate guidance.

Thank you for your cooperation. I look forward to your response.

Best regards, 

Ana