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Nest thermostat Offline

PGO
Community Member

My Google Home app says the Nest thermostat is offline. When I check the thermostat in Network it say its Wi-Fi connected and shows my router. 

There are not any codes displayed on the app or thermostat, and the thermostat operates manually. Nor did I get a notification that it was offline, I only discovered it when I went to change the temperature on my phone.

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If the thermostat is actually online then it's an app issue.  Sign out of the app, clear it's cache, then sign back in and see if that corrects the issue.