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Nest thermostat account and setting lost

DK89141
Community Member

All of a sudden my Nest app couldn’t recognize my existing4 thermostats and when it finally did, it wouldn’t recognize my password, saying invalid password when it was actually valid. So after 3 tries, I reset the password and still couldn’t access my devices—app screen appears as new screen with no devices. I changed my password back to original and recovered my google account but that didn’t change anything. I tried to re-enter thermostats as new product but my thermostat wall setting says I’m already connected to an account therefore it won’t show a location code. Tried restarting one of the wall thermostats but that didn’t help. No issues with wi-fi. I can’t align passwords with account. Help. 

1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

Hello @DK89141 

 

Thank you for reaching out to the Nest Community about your Nest Thermostat disconnecting from the Nest app. We understand how frustrating this can be. Don't worry, I'm here to help you. 

 

To help resolve this issue, let's try resetting your Nest Thermostat. Please follow these steps:

 

  • Go to Settings > Reset and select Account connection.
  • If the issue persists, try Settings > Reset > Reset All Settings.
     

Once reset, you can re-add your thermostat to your account.

If you continue to experience difficulties with your email or passwords, creating a new account might help. You can then re-add your Nest Thermostat using the previous steps.

 

Please let me know if you need further assistance.

Best regards,
Douglas.