Hi, @Hbabjack,
Thank you so much for posting in the community. I understand how frustrating it must be to be unable to log in to the Nest app, and I apologize for the inconvenience. I’m happy to help you and find a solution.
To better assist you, please provide the following information:
- Have you already migrated your account to Google?
- Is your email address associated with an educational institution or workplace?
- Are you using an Android or iOS device?
- What is the current version of the Nest app?
- Who is your internet service provider?
To troubleshoot, please try the following steps:
- Sign in with Google: Select "Sign in with Google" and enter your email and password.
- Ensure your device's date, time, and location settings are correct and that the Nest or Google Home app has permission to access your location.
- Verify that both the Nest app and your device's software are up to date.
- Force close the Nest app and reopen it.
- Uninstall and reinstall: If the problem persists, uninstall the Nest app, restart your device, and then reinstall the app.
- Try a different device: Attempt to log in using a different device.
Please let me know how it goes.
Best regards,
Ana.
