Nest thermostat batteries leaked

[EMDSR]

I purchased my Nest thermostat September of 2023. No problems installing or with its operation. Just recently it started loosing the WIFI  signal on and off. So I pulled the unit off the wall and the factory batteries had leaked.  There was no low battery signal on the screen. Has anyone else had this problem and replaced their battery?

[aperezdeleon]

Hi EMDSR,

Thanks for letting us know about this.

I apologize that you're experiencing battery issues with your Nest thermostat. Our products are designed to provide a reliable experience, and I understand it can be frustrating when the batteries don't live up to expectations. Rest assured, we're committed to resolving this issue and ensuring your thermostat functions optimally.

To help us investigate this further, please fill out this form. Doing so will allow my team to reach out to you directly via email so we can gather more information and determine the best course of action.

Please let me know once you've submitted the form. I'll keep an eye out for your response so my team can contact you as soon as possible.

Regards,
Angel.