Nest thermostat blowing cold air on heat setting

[J_weazy19]

I installed a new nest thermostat and it blows out cold when it says heating. I have a Goodman furnace,  no heat pump and have reset and rewired a few times with no success. No error codes appear.

[Jameil]

Just return nest 

I have the same nightmare problem now

so upset

[J_weazy19]

Yeah I just chatted with someone fornl almost about hour. Confirmed my system is compatible then they started repeatedly asking the same questions they already asked over and over 

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry if you have to go through this.

It's most  likely a wiring and system configuration issue, the reason why it's blowing cold air when calling for heat. I'd love to know more about this. Could you please send the photo of your Nest Thermostat wiring and your case number? Also, you can check out this article for more information. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

[Jenelyn_O]

Hi J_weazy19,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Jenelyn