Nest thermostat changes the temperature setting by itself to 60F

[Gary18]

How do I stop my Nest thermostat from changing the temperature setting by itself? I followed the instructions I found here such as turning off Home/Away Assist and Auto-Schedule, and resetting the Temperature Schedule but these ideas did not solve my problem.

[jenniffert]

Hi @Gary18,

Thanks for reaching out here in the community! I understand your Nest thermostat continues to automatically set itself to 60 degrees, even after you've disabled smart settings and reset the schedule. I appreciate that you've already taken those troubleshooting steps. No worries, help is here!

To provide the most accurate information and the right steps, I’d like to ask for the following information:

• What is the specific model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
• Are you enrolled in any energy-saving programs like Rush Hours or Nest Renew?
• When did you first notice this issue?
• Are there any error messages?
• Does this issue occur with both heating and cooling, or only one?

In the meantime, I'd suggest checking your Energy History to see if any features are causing these unexpected temperature changes. For reference, you can check out this article: Thermostat Energy History.

I look forward to your response. 

Best regards,

Jenniffer